These terms of delivery are valid from 17 December 2021.

Online shop

The Wendashop online store sells products to adult private individuals. Product prices include VAT. We reserve the right to change prices and shipping costs.

Ordering

The products are ordered online by placing them in the shopping basket and paying for the contents of the shopping basket in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order is not used for anything other than the delivery of the order or for investigating any ambiguities in the order, unless otherwise specified. When ordering in the online shop, you are expected to have familiarised yourself with and committed to the current terms of delivery.

Payment and payment methods

The payment service is maintained by Paytrail Oyj (business ID 2122839-7), and it is part of the Nets family. Payment options include card payments and online banking payments. By submitting information at the cash register, you agree to the terms of payment of Paytrail Oyj (Innova 2, Lutakonaukio 7, 40100 Jyväskylä). By pressing the “Buy” button, you accept the general terms and conditions of Wendashop.

Order and payment confirmation

Once we receive your order, we will immediately send you an email confirming your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save the order confirmation in case you need to contact customer service. When you contact customer service, always keep your customer number and order number available. Always check that the contents of the package match the products in the order confirmation.

You can contact our customer service using the following information:

Wenda Oy / Wendashop
Tuulissuonkuja 1
21420 Lieto
Finland

Phone number: +358-2-2351 333
Email: myynti@wendashop.fi

Shipping methods and costs

Shipping costs include postage and packaging costs. In the shopping cart, we provide an estimate of shipping costs based on the preferred shipping method.

You can see the exact shipping costs after selecting the payment and shipping methods you want for the order. The shipping methods available depend on the contents and total weight of the cart. You can choose the shipping method that is best suited for you at the checkout, and the exact shipping cost is presented.

Shipping time

Our most common shipping times to Finland vary depending on the order and shipping method. Exceptions to shipping time estimates are noted if the shopping cart contains out of stock products. We will also notify you of any potential delays immediately after ordering.

We are not responsible for delays or indirect damages caused by force majeure. The online shop provides information on exceptional delivery times on the website.

Terms of return

Consumer customers have a 14-day right of return for all products in distance selling guaranteed by consumer protection. Business customers do not have a right of return. If you wish to return the product you ordered, please contact our customer service immediately. Customer service will provide a return address and a unique return number. The products must be unused and undamaged.

Unredeemed package

Failure to redeem is not the same as a return or cancellation. For a package that has not been redeemed and for which no separate cancellation notice has been submitted, we charge the shipping costs.

Problem situations

If a product is lost or damaged during transport, or if it otherwise does not correspond to your order, you must notify us in writing within 14 days at the address indicated under Terms of return and cancellation or by calling the telephone number indicated under Contact information. If the package has clearly been damaged during transport, you must immediately file a complaint with the transport company handling your chosen method of shipping.

Gift cards

Gift cards are delivered by email. Gift cards are valid for one (1) year.